Booking & stay
General Terms and Conditions
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These General Terms and Conditions govern hotel accommodation contracts and the associated services provided by Hotel Sonne Füssen. Individual agreements and the conditions in your specific booking confirmation take precedence.
Contracting party: VIA-HOTELS GmbH & Co. KG, Hotel Sonne Füssen, Prinzregentenplatz 1, 87629 Füssen, Germany.
Effective: 7 September 2026
Booking and stay
1. Scope
These terms apply to contracts for the rental of hotel rooms for accommodation and all associated hotel services. They do not apply to package travel contracts within the meaning of section 651a of the German Civil Code (BGB). Any conflicting customer terms apply only where the hotel has expressly accepted them in text form.
2. Formation of contract and contracting parties
The contract is formed when the hotel accepts the booking. The hotel may confirm the booking in text form. The contracting parties are the hotel and the customer. Anyone booking for another guest must provide complete and accurate information and pass on the conditions governing the stay.
3. Services, prices and payment
The relevant offer and booking confirmation determine the services and prices. Agreed prices include applicable statutory taxes unless local charges owed by law are shown separately. Invoices are due on the agreed dates. Agreed advance payments or security deposits may be requested to the agreed extent.
4. Withdrawal, cancellation and no-show
The rate and cancellation conditions shown at the time of booking take precedence. Where no special right of withdrawal exists, the hotel's statutory claims remain unaffected. In the event of cancellation or a no-show, expenses saved and income from re-letting the room will be credited. The customer may prove that no loss or a substantially lower loss was incurred.
5. Room availability and departure
There is no entitlement to a particular room unless expressly agreed. Arrival and departure times are governed by the booking confirmation and the hotel's current information. The hotel may charge reasonable compensation for late return of the room; the customer may prove that the actual loss was lower.
Fire safety and bicycle batteries
6. Charging bicycle batteries
For fire-safety reasons, charging batteries for electric bicycles, pedelecs and comparable high-capacity mobile energy-storage devices is prohibited in guest rooms and in all areas not expressly approved for this purpose. Charging is permitted only at locations expressly designated by the hotel and in accordance with the instructions provided there.
A breach of this prohibition may affect the guest's insurance cover. If charging a bicycle battery in a guest room causes a fire, an insurer may reduce or decline cover in accordance with the applicable policy terms and the law.
Guests are liable for damage they culpably cause in accordance with the law. Damaged, deformed, overheated or otherwise abnormal batteries must not be brought into or charged inside the building; if in doubt, please contact hotel staff in advance.
During your stay
7. Use, duty of care and house rules
Rooms and hotel facilities must be used with care and only for the agreed purpose. Subletting, re-letting or use for any other purpose requires the hotel's prior consent in text form. Safety, fire-protection and non-smoking rules and reasonable instructions from hotel staff must be observed. Defects and damage must be reported without delay.
The customer is liable under the law for damage culpably caused by the customer, their guests, accompanying persons or animals brought onto the premises.
8. Withdrawal by the hotel
The hotel may withdraw from or terminate the contract for objectively justified reasons, particularly where an agreed payment is not made, material booking information is culpably false, the purpose of the stay is unlawful, safety or operations are seriously endangered, or force majeure makes performance impossible. Mandatory statutory rights remain unaffected.
9. Hotel liability and guests' property
The hotel is liable in accordance with the law. Sections 701 et seq. BGB apply in particular to guests' property brought into the hotel. Any loss, destruction or damage must be reported to the hotel without delay after it becomes known. The provision of a parking space does not create a custody agreement unless expressly agreed.
10. Final provisions
German law applies, subject to mandatory consumer-protection provisions. Exclusive jurisdiction at the hotel's registered office is agreed only where permitted by law, particularly in transactions with merchants or legal entities under public law. If any provision is or becomes invalid, the remaining provisions remain effective.
